Marv Clario

1. What This Service Is

The Service enables the collection and analysis of customer feedback through QR-based surveys and similar tools.

Marv:

• collects customer experience data
• analyzes emotional and experiential patterns
• provides insight reports to the Business

The Service is not:

• a certification
• a rating or ranking system
• an endorsement of the Business

2. Provider of the Service

This Service is offered by MARV TECH SRL, a company incorporated under the laws of Romania with its registered office at Aleea Constantin Sandu-Aldea 6, Sector 1, Bucharest, Romania ("Marv").

3. Nature of Insights

All outputs provided by Marv:

• are analytical and interpretative
• reflect subjective customer input and modeled analysis
• do not constitute professional, financial, or operational advice

The Business is solely responsible for any decisions made based on these insights.

4. Data Collection

The Service collects information directly from customers interacting with the Business, including:

• experience feedback
• emotional perception indicators
• interaction data

The Business confirms that it:

• has the right to invite customers to participate
• uses the Service in compliance with applicable laws

5. Data Protection

Personal data is processed in accordance with applicable data protection laws, including GDPR.

For the purposes of data protection, Marv Tech SRL acts as the data controller for data collected through the Service.

The Business acknowledges that:

• it does not receive personal data unless explicitly agreed
• it does not control how the data is processed

6. Data Usage & Rights

Marv retains full rights to:

• analyze all collected data
• use anonymized and aggregated data
• develop and improve its methodology
• train analytical and AI systems

The Business:

• receives only its own insight reports
• has no ownership rights over datasets, models, or aggregated insights

No identifiable business data will be disclosed publicly without consent.

7. Confidentiality

Both Parties agree to protect non-public information.

Marv may use anonymized and aggregated data that does not identify the Business.

8. Proper Use

The Business shall not:

• present the Service as certification or endorsement
• misrepresent results or methodology
• interfere with data collection

9. Fees

The Service is provided on a monthly subscription basis.

The Business agrees to pay a recurring monthly fee of 50 EUR (fifty euro).

The subscription is billed on a monthly basis. Each billing cycle begins on the date the Service is activated ("Billing Date").

The Service does not require any minimum commitment period.

The Business may cancel the subscription at any time. Cancellation takes effect at the end of the current billing cycle.

No refunds are provided for any unused portion of the ongoing month.

Marv reserves the right to suspend or terminate access to the Service in case of non-payment.

Marv may update the subscription fee for future billing cycles. Any changes will be communicated in advance and will not affect the current active billing period.

10. Limitation of Liability

To the maximum extent permitted by law, Marv shall not be liable for:

• business performance outcomes
• customer behavior
• decisions made based on insights

Total liability shall not exceed the fees paid by the Business.

11. Termination

Either Party may terminate use of the Service at any time.

Upon termination:

• access to the Service may be discontinued
• previously generated insights may remain accessible for a limited period

12. Governing Law

These Terms are governed by the laws of Romania.

Any disputes shall be subject to the jurisdiction of Bucharest courts.

13. Acceptance

By using the Service, the Business confirms that it has read and agreed to these Terms.